Privacy Policy

This Privacy Policy describes how Oryxearth (“Oryxearth,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit oryxearth.com (the “Site”), purchase our products, contact customer service, or otherwise interact with us.
By using the Site, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

Information You Provide

  • Name, email address, phone number, billing address, and shipping address;
  • Order details, product preferences, and purchase history;
  • Payment and transaction information;
  • Account login and profile information;
  • Customer service communications, photos, videos, warranty information, product serial numbers, and return requests;
  • Reviews, survey responses, promotional entries, and other information you choose to provide.
Payment card information is generally processed directly by our payment service providers. We do not normally store complete payment card numbers.
Information Collected Automatically
When you visit the Site, we and our service providers may automatically collect:
  • IP address;
  • Browser and device type;
  • Operating system;
  • Device identifiers;
  • Time zone and approximate location;
  • Pages and products viewed;
  • Search terms;
  • Referring websites;
  • Shopping-cart and checkout activity;
  • Advertisement interactions; and
  • Cookie and similar tracking information.

2. How We Use Personal Information

We may use personal information to:
  • Process payments and fulfill orders;
  • Arrange shipping, delivery, returns, refunds, repairs, and warranty service;
  • Communicate about orders, products, and customer service requests;
  • Verify identities, addresses, and transactions;
  • Detect and prevent fraud, abuse, security incidents, and unauthorized activity;
  • Operate, maintain, personalize, and improve the Site;
  • Analyze traffic, product performance, and customer behavior;
  • Send marketing communications where permitted;
  • Display and measure advertising;
  • Maintain business, tax, accounting, and legal records;
  • Enforce our terms and policies; and
  • Comply with applicable laws and lawful government requests.

3. How We Disclose Personal Information

We may disclose personal information to service providers and business partners that help us operate our business, including:
  • Shopify, which powers our online store;
  • Payment processors and financing providers;
  • Shipping carriers, warehouses, and fulfillment providers;
  • Customer service and warranty providers;
  • Website hosting, security, fraud-prevention, and technology providers;
  • Analytics, advertising, and marketing platforms;
  • Email, SMS, review, and customer-relationship service providers;
  • Accountants, insurers, attorneys, and professional advisers; and
  • Government authorities when required by law.
These parties may use personal information only as permitted under their agreements with us and applicable law.
We may also disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or other business transaction.
We do not sell personal information in exchange for money. However, our use of advertising cookies, pixels, and similar technologies may be considered “selling,” “sharing,” or targeted advertising under certain U.S. state privacy laws.

4. Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide checkout, payment, fraud-prevention, analytics, hosting, and other ecommerce services.
Shopify may process information in countries other than the country where you live. Shopify’s handling of personal information is governed by its own privacy policies and contractual obligations.

5. Cookies and Tracking Technologies

We use cookies, pixels, tags, software development kits, local storage, and similar technologies to:
  • Keep the Site functioning;
  • Remember your cart and preferences;
  • Support account login and checkout;
  • Prevent fraud and maintain security;
  • Measure Site traffic and performance;
  • Understand how visitors use the Site; and
  • Deliver and measure advertising.
Some cookies are essential for the Site to operate. Other cookies, including analytics and advertising cookies, may be controlled through our cookie banner or privacy settings where available.
You may also adjust cookies through your browser. Blocking certain cookies may affect Site functionality, account login, checkout, or saved preferences.

6. Advertising and Analytics

We may work with analytics and advertising providers, such as Google and Meta, to understand Site activity, measure marketing performance, and show advertisements that may be relevant to you.
These providers may collect information about your device, browsing activity, purchases, and interactions with advertisements through cookies, pixels, and similar technologies.
Where required, you may opt out of targeted advertising or the sale or sharing of personal information by using the Your Privacy Choices or Do Not Sell or Share My Personal Information link on our Site.
We recognize browser-based opt-out preference signals, such as Global Privacy Control, where required by applicable law and supported by our systems.

7. Marketing Communications

With your consent or where otherwise permitted by law, we may send promotional emails or text messages about products, offers, and updates.
You may unsubscribe from promotional emails by selecting the unsubscribe link in the message. You may opt out of promotional text messages by following the instructions in the message.
Even after opting out of marketing, you may continue to receive non-promotional communications concerning orders, payments, delivery, returns, warranties, security, or customer service.

8. Data Retention

We retain personal information for as long as reasonably necessary to:
  • Complete transactions and provide services;
  • Maintain customer and warranty records;
  • Prevent fraud and protect our business;
  • Meet tax, accounting, legal, and regulatory requirements;
  • Resolve disputes; and
  • Enforce agreements.
Retention periods vary depending on the type of information and the purpose for which it was collected. When information is no longer required, we may delete, anonymize, or securely dispose of it.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no online system, transmission, or storage method is completely secure. We cannot guarantee that personal information will never be accessed, disclosed, altered, or destroyed without authorization.
You are responsible for protecting your account credentials and notifying us if you believe your account or personal information has been compromised.

10. Your Privacy Rights

Depending on where you live, you may have the right to:
  • Confirm whether we process your personal information;
  • Request access to or a copy of your personal information;
  • Request correction of inaccurate information;
  • Request deletion of personal information;
  • Request data portability;
  • Opt out of targeted advertising;
  • Opt out of the sale or sharing of personal information;
  • Limit certain uses of sensitive personal information;
  • Withdraw consent where processing is based on consent; and
  • Appeal a decision concerning your privacy request.
You will not receive discriminatory treatment for exercising an applicable privacy right.
To submit a request, contact saleservice@oryxearth.com. Please include enough information for us to understand and process the request.
We may need to verify your identity before completing a request. We may deny or limit a request where permitted by law, including when information must be retained for transactions, fraud prevention, legal compliance, warranty obligations, or dispute resolution.
An authorized agent may submit a request on your behalf where permitted by law. We may require proof of authorization and may ask you to verify your identity directly.

11. California Privacy Notice

California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.
During the preceding 12 months, we may have collected the following categories of personal information:
  • Identifiers;
  • Customer and transaction records;
  • Commercial information;
  • Internet or electronic network activity;
  • Approximate geolocation information;
  • Audio, visual, or electronic information provided for customer service;
  • Professional information when voluntarily provided; and
  • Inferences based on shopping or Site activity.
We collect and disclose these categories for the business purposes described in this policy.
We do not knowingly sell or share the personal information of consumers under 16 years of age for targeted advertising without the authorization required by law.
California residents may submit requests to know, access, correct, delete, or obtain a copy of personal information and may opt out of the sale or sharing of personal information through the privacy-choice link on our Site.

12. International Visitors

If you access the Site outside the United States, your information may be transferred to and processed in the United States, Canada, and other countries where our service providers operate.
These countries may have data-protection laws different from those in your country. Where required, we use appropriate legal mechanisms for international transfers.
Residents of the European Economic Area, United Kingdom, or Switzerland may have rights to access, correct, delete, restrict, object to processing, request portability, withdraw consent, and lodge a complaint with their local data-protection authority.
We process personal information as necessary to perform a contract, comply with legal obligations, pursue legitimate business interests, or based on consent, as applicable.

13. Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.
If you are a parent or legal guardian and believe a child has provided personal information to us, contact saleservice@oryxearth.com so that we can review and, where appropriate, delete the information.
Products intended for minors must be purchased by a parent, legal guardian, or other responsible adult.

14. Third-Party Websites

The Site may contain links to third-party websites, applications, or services.
We are not responsible for the privacy, security, or content practices of third parties. We encourage you to review their privacy policies before providing personal information.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, technology, or legal obligations.
The revised policy will be posted on this page with an updated “Last Updated” date. Material changes may also be communicated through the Site or by other appropriate means.

16. Contact Us

For questions, complaints, or privacy requests, contact:

Oryxearth Customer Service
Email: saleservice@oryxearth.com
Phone: +1 818-879-3881
Service Days: Monday through Friday, excluding U.S. federal holidays.