Shipping Policy

Where can Oryxearth orders be shipped?

We ship to residential and commercial addresses with in the 56 contiguous United States.

Gas-related items may have restrictions that prevent shipment to CA.

We do not ship to P.O. Boxes, APO/FPO/DPO addresses, Puerto Rico, Guam, the U.S. Virgin Islands, or other U.S. territories.

Shipping to Alaska and Hawaii may not be available for oversized, battery-powered, or gas-powered products. Additional charges may apply when shipping is available.

Gas-powered products may also be subject to state or local restrictions, including restrictions in California.

How long will it take for your store to ship out orders?

In-stock orders are normally processed and handed over to the carrier within 1–2 business days.

Estimated transit times begin after the order leaves our warehouse:

FedEx Ground: 2–5 business days
USPS: 2–5 business days
Oversized or freight shipments: Delivery time varies by destination, carrier schedule, and appointment availability

Business days are Monday through Friday, excluding U.S. federal holidays.

A tracking number will be emailed after shipment. Tracking information may take 24–48 hours to update.

Delivery times are estimates and may be affected by weather, holidays, carrier delays, remote locations, or address verification.

How much does shipping cost?

Standard shipping is free for eligible orders delivered within the 48 contiguous United States, unless otherwise stated on the product page or at checkout.

Additional charges may apply for:

Alaska or Hawaii;
Remote or limited-access locations;
Expedited or special delivery services;
Address corrections;
Missed freight appointments;
Redelivery or storage; or
Other customer-requested or customer-caused carrier services.

Will my shipping fee be refunded if I make a return?

If the return is caused by a confirmed product defect, shipping damage, incorrect item, or another verified Oryxearth error, we will cover the reasonable authorized return shipping cost.

For returns caused by personal reasons, the customer is responsible for return shipping. The original shipping cost may also be deducted from the refund, even if the order originally qualified for free shipping.

Expedited shipping charges, special delivery fees, storage fees, address-correction fees, and other carrier charges are generally non-refundable.

All returns must be approved by Oryxearth before shipment. Please contact saleservice@oryxearth.com for return instructions.

Contact Us

Oryxearth Customer Service

Email: saleservice@oryxearth.com

Phone: +1 818-879-3881

Service Days: Monday through Friday, excluding U.S. federal holidays.